The best ways to lose a sale

By Meenakshi Handa

I was seriously engrossed in making a presentation for my client when my mobile rang. First thing I heard was that I am from so and so bank. Before I could react the sales person on the other side kept speaking enthusiastically about his bank and the offer he had for me. I ended the call immediately stating that I don’t need the said offer.

The entire process made me thinking why I ended the call even when the person on phone was courteous, sounded positive and was sounding positive. I found the best ways to lose your sale

•Force your presence
•Not checking whether customer is comfortable
•Not checking the customer’s willingness to listen
•Not checking his need
•Not paying attention to customer’s response

Even though you willing and are generally making calls with full zeal and keeping basic manners intact like sales person I encountered today morning, you will surely lose the sale as the customer would never be willing to listen to you and you can put across your point.

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